Capsa Healthcare

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Rebecca –

Victim Location 02886

Type of a scam Identity Theft

I recently received a text message from Michael Harrison stating he was from human resources and that I qualified for an employment opportunity. It stated he received my information from EmployRI,.He requested I sign into google hangouts for the job interview. It was a work at home posistion for data processing. Here is the text :Hi, I am Mr. Michael Harrison from the Human Resources Dept of Capsa Healthcare am i in Direct Contact with Kim M. Taylor … ?

Yes

Why would the job entai

I would be willing

The position available are: Accounting Manager, Administrative Assistant, Clerical Admin,Employee benefits specialists, Executive Assistant, Finance and Accounting, Project Development, Typist Clerk, Customer Care, Tech Support, Data Entry/Verification,Quality Control, Business Support.

This interview procedure will be a computer/smartphone based interview and it will be done via Google Hangouts App do you have the Hangouts App on your PC or Smartphone to enable you commence with the interview. ?

No I do not

How would I do that

Okay. Search and install Hangouts from the respective operating store on your smartphone. Let me know once you’ve installed hangouts and i will provide you with the next steps on how to commence with the interview.

Ok a it seems my son has it on the pc. Do you know how to change the app to me

I believe you have a Gmail address. ?

Ok got it

On the Sign in interface on Hangouts, sign-in to your account by entering your gmail address and password in the Email and the Password fields respectively.

Ok I am in

Once you’re signed in to Hangouts At the bottom right, tap Add type and search for the interviewer gmail address [email protected] Then enter your greetings. Also provide your gmail address to me.

[email protected]

The interview manager Mr Theo McPhearson just sent an invitation to you on hangouts. Tap the + icon and Search for the interviewer email address [email protected] on hangouts. When you find the interviewer, then click on his name to start a chat.

**

Here is the interview, please note during the second interview I was on the phone with Capsa talking to someone in human resources and was told this is a scam and they have had 3 reports of it so far, this was the first in RI,

Good Evening Kim.

Hi Theo

How’re you doing today. ?

I am fine, how about yourself

I am doing great.

I believe you’re here and ready for the online job interview and what it entails. ?

Yes I am

I’m Mr Theo McPhearson i’m the Interview Manager of Capsa Healthcare. I work for the Management Team of Capsa Healthcare.

Briefly introduce yourself indicating your Full Names, and location

My name is Kim Taylor and I am in the State of Rhode Island

Next would be the briefing about the company. I advise you read with care. Once you’re done reading and understanding every line correctly just respond with an OK.. Understood. ?

Yes

You can brief yourself more about Capsa Healthcare on https://www.capsahealthcare.com/company-overview

Let me know once you’re done briefing yourself about the company.

all set

We employ over 1,000 people. Dynamism, flexibility and teamwork are at the heart of what we do. That’s what makes us different.

We offer employees the flexibility to try new challenges and give them the opportunity to enhance their skills through targeted development programmes.

Our One Capsa Healthcare approach enables us to promote our people internally while still recruiting external talents. This means that we have the right professional skills required in the Healthcare environment.

We pride ourselves on valuing our employees at all levels. Everyone has well defined roles and the tools to be successful and contribute to the company’s success.

We are clear that our people are key to achieve our Vision 2020. We have confidence in our Capsa Healthcare team and we are doing the best we can to demonstrate our commitment to the development and retention of our talented employees. 

The career opportunities available are: Accounting Manager, Accounting Payroll Clerk, Administrative Assistant, Clerical Admin,Employee benefits specialists or professional benefits administrators, Executive Assistant, Finance and Accounting, Project Development, Typist Clerk, Customer Care, Tech Support, Data Entry/Verification,Pharmaceutical Rep, Quality Control, Business Support which of the positions is your area of professional expertise. .?

accounting, typist clerk, customer care, data entry/verification,

i am not sure what you mean by pharmaceutical rep

Okay. Which of the available position would be your most preferred. ?

data entry, verification, typist, and the Pharmaceutical Rep sounds interesting

Data Entry/Verification Job Duties:

Maintains database by entering new and updated customer and account information.

Data Entry/Verification Job Duties:

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Maintains data entry requirements by following data program techniques and procedures.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Tests customer and account system changes and upgrades by inputting new data; reviewing output.

Secures information by completing data base backups.

Maintains operations by following policies and procedures; reporting needed changes.

Maintains customer confidence and protects operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed.

Data Entry Clerk Skills and Qualifications:

Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information , Results Driven, Energy Level

We are fully committed to ensuring that all of our staff members receive comprehensive and quality company-specific training which helps new employees learn about company procedures, policies, and the usage of job-specific software and technology. Can you handle the job duties if you’re trained towards it. ?

yes

Capsa Healthcare Headquarters :

4253 NE 189th Avenue

Portland, OR 97230

We are currently looking for a 12 hard working team to work for us from home as the working hours are flexible. (NOTE THAT) As soon as you are confirmed qualified, we will provide you with complete office equipment’s to setup a mini office at home/ renting office space outside of your home. Being physically located at home enables you to find a better balance between career goals and family life. Spending more time with family generally makes employees happier, which contributes to a reduction in stress and an increase in job satisfaction. When you work from home, you have complete control of your work environment. Be more productive without the frequent disruptions of noisy coworkers. The decoration scheme, lighting and temperature can be tailored to your preferences. 

The working hours are flexible and the pay is $25 per hour during full working hours and the training is $18 per hour and will be receiving your payment weekly via check working 30 to 40 hours weekly, if you are employed you are going to be working as a full employee and not an independent contractor.

I understand the work from home process,  I worked for my prior employer out of a home based office for 5 years before they brought all of us back in the office.  

would this included Saturday and Sundays?

You can pick your own hours and schedule, as long as you are working between 30 and 40 hours of the week. The working hours are flexible and you have the total freedom of planning your work schedule.

so I could start work at 6:00 am and work a few hours and shut down for a while and work later that evening?

Yes. The hours are flexible.

ok

Our people make us what we are and what we strive to be. Our greatest asset is our employees. So we strive to offer employee benefits that support them and their families. Our Benefits Package includes: Paid Holidays, Health Care, Medical Plans, Dental Plans, Vision Plan, Life and Accidental Death Insurance, Long and Short Term Disability Coverage, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account, 401K Savings Plan, Paid Time-Off (Vacation, Sick Time, Holidays, Personal Holidays), Jury Duty; Bereavement Leave, Educational Assistance Program, Retirement Savings Plans, Employee Assistance Program, Employee Discount Program , Employee Referral Bonuses, Employee Assistance Programs, Pet Insurance , Affordable Legal Assistance Plan, Resources for Childcare and Eldercare, Employee Assistance Program, Cycle to Work Scheme, Eye Care Vouches, Occupational Health, Healthcare Schemes You will be entitled to benefits 3 months after working for our company We also offer Part Time and Full Time With Same Benefits. 

ok

To make sure you are a good fit at Capsa Healthcare., we use Targeted Selection Interviewing. This process uses situation-based questions to see if you are the best person for the position. Targeted Selection is an important part of making sure new employees are successful.

1. How would you describe yourself. ?

How many hours do you normally work.? How many hours are you willing to dedicate to this position. ?

 I am a very energetic person. I am detailed oriented and love to work at home.  I take care of 3 children in the afternoon and am a lunch aide at a school close to me.  I would be able to work from 30-35 hrs per week. I am a grandmother of 2.   I have work experience of over 36 years with one company. I started out int he typing pool and worked my way up to team lead of a specialized automobile glass unit in the insurance industry. I have project managed many projects and was assistant to the supervisors of my deparment. 

I was also, in charge of an account with a third party vendor and was responsible for paying their invoices 

2. Behavior Based Interview Questions

Tell me about a time when you…

1. Worked effectively under pressure.

2. Missed an obvious solution to a problem.

3. Had to adapt to a difficult situation.

1. I worked in a small unit and handled nationwide automobile glass claims.  This was a very high pressured job.  Not only making sure the insured was taken care of in a timely manner, there were deadlines to meet. I was responsible for all complaints.  This was a unit of 3 people. One was a representative from the outside vendor. 

2. In one incident, I did not get back to the insured in a timely manner as it was a lunch scheduling issue.  I was able to work that out with the insured and he was completely satisfied.

3. I would handle escalated issues within the office and at times had to bring an issue to an employees attention.  There was some concern as to how one of the employees was being treated. 

3. Resilience.

Every job experience has its disappointments. What was one of your biggest disappointments whilst working at ________________________? How did you cope. ?

Not having enough help.  It was very stressful, but I continued to work through it.  

I was also in charge of training new employees to the unit.  I trained many of my supervisors over the years. 

4. What has been your proudest accomplishment that was remarkable and you would love to share. ?  Describe your three greatest accomplishments to date.

I have a happy family.  I love to help people, (I do little things for them like digging them out a snowbank. I was successful in my career

If you could have dinner with anyone from history, who would it be and why?

Abraham Lincoln, I believe he was one of the smartest men of all time. 

How would you rate your performance in this interview so far. ?

I think I am doing a good job.  I would give it an 8

Well i must recommend your performance you’ve done pretty great i need you to report back online via Hangouts tomorrow 9AM your time prompt for my feedback. In the mean time i also need you to provide your most preferred E-mail Address. All qualified applicants will receive consideration for employment after general consideration. Capsa Healthcare is an Equal Opportunity Employer. We encourage and support equal employment opportunities for all applicants without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, sexual orientation, marital status, any veteran status, any military service or any application for any military service, or any other category or class protected by applicable law, and in accordance with applicable federal, state and local laws. All employment decisions are and will continue to be administered in accordance with, and to further the principle of, equal employment opportunity.

ok thank you, my email is  [email protected]

Mr Theo missed a call from you

Mon, 7:30 PM

is this interview done

Yes. That will be all for today, i will talk to you tomorrow by 9am prompt. Have a good evening. 

You Also

Mon, 7:33 PM

Good Morning Theo

Good Morning Kim. 

How’re you doing this morning. ?

I am doing great, how about yourself?

I am doing very well. 

The result of your interview is on my desk….

ok, how did I do?

On behalf of the Leadership Team, I welcome you as a new employee of Capsa Healthcare., and trust you will find your new position rewarding. As we discussed in your interview, you will be the new Data Entry/Verification working under the online USA division staff. We are very happy to have your analytical talent in our team. Apply it, work hard, and together we can reach new heights. Best wishes in your new position.

Thank You. when do I start

During the orientation process you will meet the key people in the relevant work areas as well as Human Resources professionals, and you will have an opportunity to receive important insights and get a feel for the spirit of the company. 

This is an Immediate hire and the position is available for immediate fill. So you will be able to get started with training as soon as possible. This is also a Full Time position and it is expected to last as long as you want it to. 

Capsa Healthcare participates in the federally required E-Verify program to legally confirm the identity and employment eligibility of all new hires to confirm your eligibility to work in the United States.

NOTE: Your salary will be $25 per hour. Pay Options/Check – Make it as easy as possible for you to get paid. You will be receiving your pay weekly. What’s the name of your bank. ? To know if it associate with our Banking System.

Harvor one

sorry Harbor One

Orientation and Training

To help you become familiar with the Company and our way of doing things, the Company will provide an orientation and training session within the first few days after you begin work. Some of the content of the session will depend in large part on the nature of your responsibilities, while other parts will be applicable to all employees. In addition, the Company may periodically offer additional training or educational programs. Some programs may be voluntary, while others will be required.Your training is going to be done online through your PC and phone and you are rest assured that you will be paid for it. We will cut your first paycheck the first week of training. This Job opportunity provides you a wide range of learning and offers you an experienced tutor and supervisor which will lecture you on the job duties and responsibilities you will need to handle. You will be emailed your paper work and your HR document during your orientation and training, you are to fill, sign and send back. That would include your W4 paper work, your medical and clearance form, also we take out taxes. Okay ?

ok, but you stated my computer. Do you mean m personal computer or a company computer provided to me?

The company will provide you with a brand new PC and a fast and a reliable internet internet connection. 

Does anyone have to come to my home to install it, or is it an easy setup?

Your trainee supervisor will be coming to your home to help you setup your mini office, hope you don’t mind ?

Hello Kim.

Hi  Theo, sorry

Will this cost me anything

No. The company will be handling everything you will be needing to handle the Data Entry/Verification position effectively.

how soon would this arrive 

You’re scheduled to commence with your training program next week and you will be receiving everything you will be needing before then.

would you be able to send me all the information in writing?

You’re scheduled to commence with your training program next week and you will be receiving everything you will be needing before then.

 You will be emailed your paper work and your HR document during your orientation and training, you are to fill, sign and send back. That would include your W4 paper work, your medical and clearance form, also we take out taxes.

Actually Theo, I do not think I would be interested in this job

Okay.

Mr Theo • 11 mins

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