Cash App Customer Support

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Daniel – Jun 11, 2020

Victim Location 43201

Total money lost $5,767

Type of a scam Counterfeit Product

This morning at 11am I couldn’t withdraw money from my Cashapp card through an ATM. The ATM kept declining the card. There is no Customer Service number on the back of my Cash App card. So I googled the number, and asked Siri. Google said CashApp’s customer support number was 1-855-351-2274.

I called 1-855-351-2274 and a man answered saying: "Thank you for calling CashApp customer Support. How may I help you?" He had a Middle Eastern accent. I told him why I was calling. He asked me to hold. He came back and said my card was declined because there was a block on it due to fraudulent activity. He said he could help square the problem away. He told me to go to the app store and download teamviewer quick support. I did. Then he told me to go to CashApp and chose the option in the bottom corner to scan my card. Then he told me to go to the app and start broadcast. Then go back to CAshapp to link bank accounts. My PNC bank account was there, he told me to delete it and re-enter it, with my account and routing number, then he told me to move $500 from my cashapp to my PNC account. I did that. Then he asked if it went througtold him it did. Then he told me to enter 4767.52 with an access code, then next. He said it was fixed. Then he asked to see the chip on my Cashapp card through the scan app, he said great, everything is fixed, and in 5 mintues I would be able to sue the card again. Five minutes goes by and I see $1 in my account. I called PNC. They said the charges are pending not posted. They said to dispute it and try to get my money back when the charges have posted. I called the police, and a detective would reach out to me.



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