Nicolas – Sep 16, 2020
I ordered my pen from Dr Pen USA because I had read that Dr Pen products on Amazon were fake and also Dr Pen Australia were fake. When my item from Dr Pen USA arrived, it looked perfect. However I noticed the instruction sheet was full of errors and also the warranty on as for 6 months, not 12 months. After 3 hours of a wild goose chase around reviews and multiple sites it appears that DRPEN.COM is the ONLY genuine site. I’m appalled that these other sites are even allowed to operate and trade off the Dr Pen trademark. I’ve no doubt lost my $300. Feel like crying but am just relieved I didn’t put this on my face! Disgraceful, shonky, misleading and dangerous. The final image is the only genuine one. The others are taken from my package and screenshots of content from Dr Pen USA and Australia.
Katie – Dec 07, 2020
Sigh, I thought I ordered from drpen.com but came to find out I too ordered from this place that isn’t the real company! I went to order the real one because I too wanted the legit company rather than Amazon! How annoying!
Tamara – Jun 14, 2020
Victim Location 77013
Total money lost $196
Type of a scam Online Purchase
Website www.drpen.com claims that they are filing lawsuit to other companies selling fake products. So I thought they were the original company and confirmed that they are located in the USA, and they said they manufacture in California,
So I believed them, and ordered from their website. But my credit card showed it was a "foreign transaction" from Hong Kong! Then the product tracking number was invalid! and coming from overseas.. NOT USA. This is completely fraudulent, everyone beware do not order from www.drpen.com, I still have not received my product and no one will respond to me.
Alisha – May 09, 2020
Victim Location 85335
Total money lost $125
Type of a scam Online Purchase
I ordered a micro-needling pen for 125.00. It took about a month to arrive and it was defective. I immediately called the 1800 number. When it picks up, it says, for sales, press 1, for existing orders, press2, for all other inquiries press 3. All 3 options end up saying, We are currently busy, leave a message and we will get back to you within 48 hours. YOU NEVER HEAR BACK. Also, by email, when and if they respond it is a generic response and the same every time regardless of what your complaint is about. I tested it and about a week later got the same exact response that didn’t even address my complaint at all. It’s a total fake company and I sooo wish individuals like this would get caught!
Mathew – Apr 08, 2020
Dr. Pen has no authorized sellers and is only sold on drpen.com. The company “Dr Pen USA” is selling counterfeit Dr. Pen products through their website and amazon and they call themselves drpenusa.com “Dr. Pen USA” is not the same as the official Dr. Pen, the official company isn’t affiliated with them, yet they have fake Dr. Pen products in stock, and deceptively lures customers with their website name. The ONLY authentic place to buy Dr. Pen is through their official website drpen.com, the official company says so on their website. It’s very misleading to sell counterfeit products and calling it “Dr Pen USA” – this fake company. Here’s some of their responses to Q&A: “ Q: My pen didn’t come with a manual. How do I get one?
Full instructions are included along with a manual. Please message directly:)” – dodging the questio.
And another response to this question “ there are too many fakes being sold, how to spot a fake dr pen? what should i be looking for to make sure its an authentic product?- Dr. pen USA support is from Dr. pen USA 🙂 thank you for your question.” – dodging the question. The official company is also aware of this and trying to end this counterfeit deception.
Victim Location 84067
Total money lost $300
Type of a scam Counterfeit Product
Initial means of contact Not applicable
I’ve tried to email and call and the number seems phony and no response. I don’t think Dr.Pen USA is a real USA company.
Phone: +1 (302) 722-5068